Attempting to truthfully provide an answer for you to the question; exactly how does Alibaba work? can become misleading without including a few facts based on experience.
Firstly finding what you need on Alibaba isn’t difficult because the online shopping app is fairly easy to navigate and use.
However, it becomes a challenge depending on the products you’re sourcing because communicating clearly in English with some Alibaba vendors is slow and tedious because of language barriers.
While it would be unfair to say it’s entirely impossible to communicate and secure your order across the entire app because of poor English, after at least one year of researching and randomly interacting with wig manufacturers I have yet to actually be successful in placing an order.
This is because the Alibaba sellers that were contacted had misleading advertising on their store front, most wanted to take the conversation outside of the App before responding to questions, and chatting with sales representatives can be time consuming if you only speak English.
Contacting hair extensions manufacturers who are mainly located in various parts of China from my experience, comes with not just language barriers and time zone differences which can be a great hindrance to efficiently completing your order but also also exposes you to the possibility of interacting with fraudulent vendors.
This is a real issue you have to consider when using the Alibaba App to shop online and here’s why…
The most unsettling discovery I made is, even though Alibaba cautions potential customers to complete all of their interactions with vendors through the Alibaba App to keep a record of communication, the majority of the hair vendors contacted immediately asked for my phone number and requested that we communicate via a different app.
Most of the wholesale hair extensions sellers contacted about their prices immediately requested communication through Whatsapp instead of Alibaba and didn’t continue communicating if a phone number wasn’t provided.
Even though the messenger service on the Alibaba app has the ability to receive both images or text and is very easy to use, the majority of hair extensions sellers wanted to move the conversation off of Alibaba before addressing the questions in my inquiry and that is a major red flag.
How Alibaba works is completely ignored by some these wig manufacturers and it’s not worth the risk to give your personal information to a complete stranger because they claim it’s more convenient for them to communicate with you that way.